Return Policy

At Damselbags, we want every customer to feel confident and happy with their purchase. While we aim to deliver timeless fashion and excellent service, we understand that returns are sometimes necessary. Please read this policy carefully before placing your order.

Return Conditions

• Returns can only be requested after you've physically received the item.
• Return shipping costs are the customer's responsibility, including any international postage and customs charges.
• Items must be unused, unwashed, undamaged, and in original condition, with all tags and labels attached.
• Trying an item on to check the fit is fine; wearing it beyond that is not.
• Ordering multiple sizes with the intent to return part of the order is discouraged. We may refuse returns that aren't in saleable condition, or where abuse is suspected — subject to your statutory rights.

How to Request a Return

1. Email support@damselbags.com within 14 days of receiving your item to request a return.
2. We'll provide the return address of our supplier (based in China) along with packaging instructions.
3. Send the item back at your own expense, including any customs, duty, or courier fees for international returns.
4. We strongly recommend using a tracked shipping service and keeping your proof of postage.

Refunds

• Once your returned item is received and inspected, we'll issue a refund within 14 days to your original payment method.
• Refunds cover the product price (and, where required by law, the standard outbound delivery cost). Return shipping and any import or customs charges are non-refundable.

Liability & Address Accuracy

• We're not responsible for lost parcels where the carrier's tracking confirms delivery to the address provided at checkout.
• Incorrect addresses provided at checkout are the customer's responsibility.
• If you notice an address mistake, email support@damselbags.com within 24 hours of placing your order so we can try to amend it before dispatch (not guaranteed).

Non-Returnable Items

Some items can't be returned due to hygiene or custom production reasons, including:

• Intimate or personal care goods (e.g., underwear, swimwear)
• Gift cards
• Final sale items marked as non-returnable

Contact

For any questions about returns, reach out anytime:

Email: support@damselbags.com
Store: Damselbags