Refund Policy
Refund Policy – DamselBags
We aim to process refunds as quickly and smoothly as possible.
Refund Approval
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Process
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days (depending on your bank or payment provider)
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- If the issue persists, contact us at support@damselbags.com
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
If you need an exchange, please email us with your order details.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Contact us within 48 hours of delivery
- Include photos and your order number
We will arrange a replacement or full refund at no additional cost.
Cancellations
Orders can only be cancelled within 24 hours of placing the order.
After this period, your order may already be processed and shipped.
Contact Us
For any return or refund questions, please contact:
Email: support@damselbags.com
We’re always here to help and ensure your experience with DamselBags is smooth and stress-free.